KYC (Know Your Customer) verification is required for all TradingPRO clients before making withdrawals. This guide covers exactly which documents to upload, how to submit them correctly, how long approval takes, and how to fix common errors.
What is KYC
KYC stands for Know Your Customer. It is a mandatory regulatory process required by financial regulators worldwide — including the FSCA (South Africa) and FSC (Mauritius) that regulate TradingPRO — to verify the identity of clients, prevent money laundering, and protect against financial fraud.
KYC is a one-time process. Once your identity is verified, you will not need to re-submit documents unless your personal details change or a regulatory update requires it.
Required Documents
You need two documents: a government-issued photo ID and a proof of address. Both must be clear, valid, and in one of the accepted formats below.
Any of the following are accepted:
Any of the following are accepted:
| Requirement | Accepted | Not Accepted |
|---|---|---|
| File format | JPG, PNG, PDF | Word files, screenshots |
| File size | Up to 10MB per file | Files over 10MB |
| Image quality | Clear, all text readable | Blurry, dark, or cropped |
| Document validity | Not expired | Expired documents |
| Address document age | Within last 3 months | Older than 3 months |
| Name on documents | Must match registration | Different name |
How to Upload
Go to the TradingPRO client portal (accessible through your registration confirmation email or the official website) and log in using your email address and password. Navigate to the "My Profile" or "Verification" section in your account dashboard.
Click the upload button in the "Proof of Identity" section. Select your file (JPG, PNG, or PDF). Make sure the entire document is visible — no edges cut off, text is sharp and readable, and the photo is clear. For national ID cards and driver's licences, upload both front and back.
Click the upload button in the "Proof of Address" section and upload your document. If you are uploading a digital bank statement (PDF), download it directly from your online banking — do not screenshot it, as screenshots are often rejected. Ensure the document shows your full name, full address, and the issue date.
After uploading both documents, click "Submit" or "Send for Review". TradingPRO's compliance team will review your documents and send an email confirmation once your account is verified. This typically takes 15–20 minutes during business hours.
Common Errors
Use a scanner or hold your phone steady in good lighting. All text — especially your name, date of birth, and ID number — must be clearly legible in the image.
The full document must be visible, including all four corners. Retake the photo on a flat, dark-coloured surface so the edges of the document are clearly visible.
TradingPRO requires proof of address dated within the last 3 months. Request a recent bank statement or a current utility bill — most banks can generate these on demand online.
The name on your uploaded documents must exactly match the name you entered during registration. If your registered name contains a spelling error, contact TradingPRO support to correct it before resubmitting.
Make sure you upload the correct document in each section — photo ID in the identity section, proof of address in the address section. Swapping them is a common and easily fixed error.
Screenshots are typically not accepted as proof of address. Download the official PDF version of your bank statement directly from your online banking portal and upload that instead.
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